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Simple by design

How SelfWash works

No attendants, no drop-off queues. Just four easy steps.

1

Bring your load

Walk in any time during opening hours with your laundry, no appointment needed.

2

Pick a machine

Choose an open washer or dryer and load it up. Machines are cleaned between every use.

3

Start the cycle

Select your wash settings and start the machine. Free WiFi and seating while you wait.

4

Collect & go

Fold your clean, fresh laundry at our folding stations and head out.

Why choose us

Built for everyday convenience

Everything you need for a quick, hassle-free wash.

Extended hours

Open early to late, every day, so laundry fits your schedule, not the other way around.

Modern machines

Regularly serviced washers and dryers with multiple cycle options for every fabric type.

Easy self-checkout

Simple card and UPI payment at the machine. No cash handling, no waiting in line.

Clean, comfortable space

Well-lit, air-conditioned, and cleaned daily with dedicated folding counters.

Free WiFi

Get things done or catch up on a show while your cycle runs.

Detergent on-site

Forgot your detergent or softener? Vending options are available on the spot.

Ready for your next wash?

Head to selfwash.shop to find your nearest location and get started.

Visit SelfWash.shop

Privacy Policy

Last updated: July 2026

SelfWash ("we", "us", "our") operates the website selfwash.shop and our self-service laundry locations. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

  • Contact details you provide, such as your name, phone number, or email address, when you sign up, contact support, or join our notifications.
  • Payment information processed by our third-party payment providers. We do not store full card numbers on our own servers.
  • Usage information such as machine selection, cycle times, and visit frequency, used to run our locations smoothly.
  • Basic device and browser information collected automatically when you visit selfwash.shop, such as browser type and general location.

How we use your information

  • To operate machines, process payments, and provide customer support.
  • To send service updates, receipts, or respond to enquiries you raise.
  • To improve our locations, machines, and website based on usage patterns.
  • To meet legal and regulatory obligations.

Sharing of information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate payments, messaging, or site infrastructure, and only to the extent needed for them to perform that service.

Cookies

Our website may use cookies or similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings.

Data security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may ask us to update, correct, or delete your personal information by contacting us using the details on this page. We will respond within a reasonable time.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact us

For any privacy-related questions, please reach out through the contact options listed on selfwash.shop.


Terms & Conditions

Last updated: July 2026

By using SelfWash locations or selfwash.shop, you agree to the following terms. Please read them carefully before using our machines or services.

Use of facilities

  • Machines are provided for self-service use. You are responsible for loading, operating, and unloading your own laundry.
  • Please follow the instructions posted on or near each machine, including load size and detergent guidance.
  • Do not leave laundry unattended for extended periods after a cycle ends, as this may affect other customers.

Your responsibility for items

  • You are responsible for checking pockets and garment care labels before washing or drying.
  • SelfWash is not responsible for damage caused by improper garment care labelling, non-colourfast items, or items unsuitable for machine washing or drying.
  • Please do not leave valuables in garments placed inside machines.

Conduct at our locations

We ask all customers to treat machines, facilities, and other customers with respect. We may restrict access for anyone who damages equipment, misuses facilities, or behaves in a way that disrupts other customers.

Machine availability

While we aim to keep all machines in working order, occasional downtime for maintenance or repair may occur. We will address reported issues as quickly as possible.

Limitation of liability

To the extent permitted by law, SelfWash is not liable for indirect or incidental loss arising from use of our machines or facilities, beyond resolving verified machine malfunctions as described in our Refund Policy.

Changes to these terms

We may revise these Terms & Conditions from time to time. Continued use of our facilities or website after changes are posted means you accept the updated terms.

Governing law

These terms are governed by the laws applicable in the region where the relevant SelfWash location operates.


Refund Policy

Last updated: July 2026

We want every wash to go smoothly. This policy explains when a refund or credit applies.

Eligible for a refund or credit

  • A machine fails to start after payment is completed.
  • A cycle is interrupted or fails to complete due to a verified machine malfunction.
  • You were charged more than once for the same cycle due to a technical error.

Not eligible for a refund

  • Change of mind after a cycle has started and completed normally.
  • Dissatisfaction with wash results caused by overloading, incorrect settings, or garment care issues unrelated to the machine.
  • Items left behind or forgotten in a machine after collection time.

How to request a refund

Contact us through the details listed on selfwash.shop as soon as possible after the issue occurs, ideally on the same day, with the machine number and approximate time of use. We may ask for the payment reference to verify the transaction.

Processing time

Once a request is verified, approved refunds are typically issued to the original payment method within a reasonable number of business days, depending on your bank or payment provider.

Contact us

For refund requests or questions about this policy, please use the contact options provided on selfwash.shop.